A Day in the Life: Tech Ops Specialist

Our Tech Ops Specialists are responsible for our company’s productivity hardware and software, including all laptops and peripherals. They help to develop our internal IT processes and are responsible for the budget set for hardware and software purchases as required as well as accountable for ensuring colleagues’ technology works as expected.

This week, we talk to David Jack, our Tech Ops Specialist, about his role, his challenges so far and the achievements he's most proud of.

Read on to discover what working in our Tech Ops team is like!

What’s your favourite part of the day in this role, and why does it make such a difference?

My favourite part of the day is our daily TechOps Huddle meeting, which is in the afternoon for me in the UK. This is a short meeting for the whole TechOps team across all of our time zones to just run through any outstanding tickets we have, as well as just allowing us to catch-up and chat as a team.

How do you collaborate with your team or other departments to make an impact?

We’re a close-knit TechOps team, constantly communicating through our dedicated Slack channel and daily Huddle. This helps us resolve tickets and incidents quickly and efficiently. We often collaborate with other departments to either find the best solutions on current incidents, or we are reaching out to resolve any tickets affecting them directly.

What’s one recent challenge you faced, and how did you overcome it in your role?

I think challenges are a natural part of being in TechOps so myself and my team are always encountering them - a day without them would be unusual! These challenges are usually in the form of tickets or incidents, maybe something we haven’t encountered before. What helps overcome this is a willingness to always learn from the challenges when we have them, as well as sharing or reaching out to the team if needed.

What key skills have helped you succeed in your role, and how have you developed them over the past year?

I think problem-solving and adaptability are essential in TechOps. We need to think critically and creatively to handle the wide range of tickets we receive. As well as the ability to communicate effectively with both our team and other departments. I’ve been fortunate that my role at INSHUR has provided a fantastic environment to develop these skills. We have a strong culture of collaboration and knowledge-sharing within the team, with opportunities to work together and learn from each other.

What’s an achievement or milestone you’re particularly proud of in your role so far?

I’m really proud of how smooth the roll out for the new Google Meet hardware and TVs in the Brighton office went. It was my first project I led on my own, and the transition went great. It’s amazing to think I’m already coming up on my two-year anniversary at INSHUR - time has flown by!